BTEC International Level 3 Unit 3 (Food Safety and Health in Hospitality) — 30 Guided Learning Hours.
Assessment criteria
Reproduced verbatim from the Pearson specification — the same grid the assignment brief carries. A unit grade is the highest band where all criteria in that band (and every band below it) are met.
Pass
6 criteriaA.P1Explain sources and suitability of finance available in different business contexts
A.P2Explain sources and suitability of revenue available in a specific business context.
B.P3Explain the purpose of financial planning tools in reviewing financial data in a specific business context
B.P4Demonstrate how to resolve basic customer queries and enquiries Description of activity undertaken: • what the learner did • the evidence provided/questions asked, and answers given: Noura undertook a second work placement at the Kempinski hotel working at the front desk. Noura greeted and dealt with both internal and external customers such as suppliers. The learner met the various requests of the guests such as requesting information from the guests if they had allergies so she could inform the food and beverage department ahead of time to make sure there was plenty of variety and menu options for the guest. She had good product knowledge, and I observed Noura providing information to the guests on the range of facilities available. As guests checked in, she requested their passport or Emirates ID to make a scanned copy. On this day there was a Year 11 prom, so Noura also had to direct the suppliers and the attendees to the right direction. Noura was dressed business like and professional whilst wearing a name badge. She demonstrated effective customer service skills such as clear communication, active listening, problem solving and good product knowledge. When asked about the importance of teamwork the learner stated that it was is important that everyone
C.P5Select and use a limited range of methods to gather customer service information
C.P6Use customer service information to suggest basic improvements to customer service Sources of information to support you with this Assignment Other assessment materials attached to this Assignment Brief
Merit
6 criteriaA.M1YES You have analysed how effective customer service benefits the customer and business. A. P1 YES You have explained the key features of customer service in the hospitality industry and the importance of customer service to the organisation and the customer using your work placement hotel as the basis for this. A. P2 YES You have described the role of the supervisor when leading a team to deliver excellent customer service, providing relevant examples. General comments A very detailed and well-presented report based on the Kempinski hotel. Learner Declaration - I certify that the evidence submitted for this assignment is my own. I have clearly referenced any sources and any artificial intelligence (AI) tools used in the work. I understand that false declaration is a form of malpractice. Learner signature Noura Younan Date 01.07.2024 Assessor declaration – I declare that the work submitted for assessment has been carried out without assistance other than that which is acceptable according to the rules of the specification. I certify that to the best of my knowledge the evidence submitted for this assignment is the learner’s own. The learner has clearly referenced any sources and any AI tools used in the work. I have not solely used AI to mark learner’s work. I understand that false declaration is a form of malpractice. Assessor signature Stephanie Smith Date 08.07.2024 Date of feedback to learner – this must be within a timely period of the assessment taking place and after internal verification has taken place.
A.M2YES You have analysed how different types of customer service needs can be addressed ensuring consistency across the service team.
B.M2Analyse the factors that impact on financial risks in a specific business context.
B.M3Demonstrate competent customer service skills in hospitality businesses.
C.M3Assess business performance of a sole trader by manipulating financial data and making suggestions for improving business performance
C.M4Demonstrate detailed methods to improve customer service
Distinction
3 criteriaA.D1Evaluate appropriate types of business finance applicable in a specific business context.
B.D2Demonstrate consistent customer service skills with a wide range of customers in a variety of different customer service situations, including complaint handling, to industry standards. I confirm this is an accurate record of the activity undertaken Learner signature: Noura Younan Date: 25-6-24 *Assessor/*Witness signature: *please delete as applicable Stephanie Smith Role: Food Teacher Date: 25-6-24 Electronic signatures are acceptable on all assessment and internal verification documentation if there is an audit trail to support its authenticity. This includes a scanned signature or the individual's centre based email address. A font style is not accepted. Please see the Centre Guide to Internal Verification for further details.
C.D3Justify recommendations for improvements to business performance for a sole trader, arising from own preparation and interpretation of business financial data
Command verbs in this unit
The verb decides the depth expected — that is what separates Pass from Merit and Distinction work on the same learning aim.
ExplainDemonstrateSelectUseYesAnalyseAssessEvaluateJustify
Pearson's ladder runs Identify → Describe → Explain → Compare / Analyse → Evaluate / Justify / Assess. A Merit or Distinction criterion on the same aim always implies the Pass beneath it: an “evaluate” answer that never first “explains” fails, however polished it reads. Hover a verb for what it demands.
Criteria and aim text reproduced for teacher reference from the official Pearson qualification documentation (Pearson BTEC International Level 3 Qualifications). BTEC is a registered trademark of Pearson Education Limited. checkb.tech is an independent tool — not affiliated with, endorsed by, or sponsored by Pearson. It never awards a grade; the teacher stays the assessor.