BTEC International Level 3 Business

Unit 25: Relationship Marketing — assessment criteria

Learners will study the purposes and benefits of relationship marketing and the methods used by a selected business to attract and retain customers.

Internal60 GLH12 criteria3 learning aims
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Assessment criteria

Reproduced verbatim from the Pearson specification — the same grid the assignment brief carries. A unit grade is the highest band where all criteria in that band (and every band below it) are met.

Pass

6 criteria
A.P1Explain the purpose of relationship marketing
A.P2Explain how relationship marketing benefits both a business and its customers.
B.P3Explain the types of information used by a selected business to develop relationship marketing activities
B.P4Explain the impact of relationship marketing on the marketing mix of a selected business.
C.P5Explain the relationship marketing methods of a selected business.
C.P6Explore how businesses can judge the effectiveness of relationship marketing methods.

Merit

3 criteria
A.M1Analyse the importance of relationship marketing to a selected business in achieving its business objectives
B.M2Analyse the use of relationship marketing information in developing customer relationships in a selected business.
C.M3Analyse the financial and non-financial relationship marketing methods of a selected business.

Distinction

3 criteria
A.D1Evaluate the extent to which relationship marketing can contribute to the achievement of the business objectives of a selected business.
B.D2Evaluate the importance of customer information to the development and
C.D3Evaluate the effectiveness of relationship marketing methods in a selected business and their effect on customer loyalty and purchasing behaviour.

Command verbs in this unit

The verb decides the depth expected — that is what separates Pass from Merit and Distinction work on the same learning aim.

ExplainExploreAnalyseEvaluate
Pearson's ladder runs Identify → Describe → Explain → Compare / Analyse → Evaluate / Justify / Assess. A Merit or Distinction criterion on the same aim always implies the Pass beneath it: an “evaluate” answer that never first “explains” fails, however polished it reads. Hover a verb for what it demands.

Learning aims

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  • B.
  • C.

How checkb.tech checks this unit

Upload a learner's submission and checkb.tech reads it against exactly these criteria, reporting each one as met, partly met, or not met — with the evidence that informed the verdict cited, so every call is auditable.

The check runs against the official Pearson documents for this unit, and identical evidence always produces an identical result — the same script gets the same verdict every time.

It never awards a grade. You stay the assessor: confirm, dismiss, or act on every criterion before your assessment decision is final.

Verification & Quality Tools for Unit 25

Free Lead IV and assessor utilities configured for Pearson BTEC International specifications.

More Level 3 Business units

Criteria and aim text reproduced for teacher reference from the official Pearson qualification documentation (Pearson BTEC International Level 3 Qualifications in Business). BTEC is a registered trademark of Pearson Education Limited. checkb.tech is an independent tool — not affiliated with, endorsed by, or sponsored by Pearson. It never awards a grade; the teacher stays the assessor.