BTEC International Level 3 Hospitality

Unit 23: Unit 23 — assessment criteria

BTEC International Level 3 Unit 23 (Unit 23) — 60 Guided Learning Hours.

Internal / Optional60 GLH12 criteria
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Assessment criteria

Reproduced verbatim from the Pearson specification — the same grid the assignment brief carries. A unit grade is the highest band where all criteria in that band (and every band below it) are met.

Pass

6 criteria
A.P1Describe the structure, requirements and data used by two front office operations in hospitality businesses
A.P2Describe the staffing, structure, supervisory roles and responsibilities in two front office operations
B.P3Develop a promotional mix for a chosen hospitality business.
B.P4Explain how legal and ethical issues affect the promotional mix
C.P5Demonstrate appropriate personal selling skills when making a personal sale.
C.P6Explain why it is important to know the customer and the buying process when making personal sales

Merit

3 criteria
A.M1Compare how two contrasting hospitality businesses use promotional activities and the benefits to each.
B.M2Independently demonstrate confident and effective guest reservations and check in.
C.M3Independently demonstrate confident and effective guest check out and accounting skills

Distinction

3 criteria
A.D1Evaluate the structure, systems, skills and data of a front office operation making recommendations for improvements.
B.D2Evaluate the likely extent to which the proposed promotional mix will meet the needs of the hospitality business’s customers.
C.D3Evaluate the effectiveness of the sale reflecting on personal skills and recommending improvements.

Command verbs in this unit

The verb decides the depth expected — that is what separates Pass from Merit and Distinction work on the same learning aim.

DescribeDevelopExplainDemonstrateCompareIndependentlyEvaluate
Pearson's ladder runs Identify → Describe → Explain → Compare / Analyse → Evaluate / Justify / Assess. A Merit or Distinction criterion on the same aim always implies the Pass beneath it: an “evaluate” answer that never first “explains” fails, however polished it reads. Hover a verb for what it demands.

How checkb.tech checks this unit

Upload a learner's submission and checkb.tech reads it against exactly these criteria, reporting each one as met, partly met, or not met — with the evidence that informed the verdict cited, so every call is auditable.

The check runs against the official Pearson documents for this unit, and identical evidence always produces an identical result — the same script gets the same verdict every time.

It never awards a grade. You stay the assessor: confirm, dismiss, or act on every criterion before your assessment decision is final.

Verification & Quality Tools for Unit 23

Free Lead IV and assessor utilities configured for Pearson BTEC International specifications.

More Level 3 Hospitality units

Criteria and aim text reproduced for teacher reference from the official Pearson qualification documentation (Pearson BTEC International Level 3 Qualifications). BTEC is a registered trademark of Pearson Education Limited. checkb.tech is an independent tool — not affiliated with, endorsed by, or sponsored by Pearson. It never awards a grade; the teacher stays the assessor.