BTEC International Level 3 Travel and Tourism

Unit 12: Unit 12 — assessment criteria

BTEC International Level 3 Unit 12 (Unit 12) — 60 Guided Learning Hours.

Internal / Optional60 GLH11 criteria
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Assessment criteria

Reproduced verbatim from the Pearson specification — the same grid the assignment brief carries. A unit grade is the highest band where all criteria in that band (and every band below it) are met.

Pass

6 criteria
A.P1Examine the staffing differences between two different types of tour operators or agents working overseas
A.P2Explain how the roles and responsibilities of overseas staff potentially impacts on health, safety and security overseas
A.P3Explain how the roles and responsibilities of overseas staff contribute to successful customer service and sales
B.P4Demonstrate competent customer service skills in resolving a customer complaint, selling an excursion, product or service and completing associated documentation
C.P5Use feedback to review your ability to successfully resolve a customer complaint and close a sale
C.P6Produce a personal skills development plan to support the development of your customer service and sales skills

Merit

3 criteria
A.M1Analyse the importance of the roles and responsibilities of overseas staff in relation to health, safety, security, customer service and sales
B.M2Confidently and efficiently resolve a customer complaint and successfully close a sale, completing the associated documentation to a professional standard
C.M3Analyse your ability to successfully resolve a customer complaint and close a sale and the importance of the personal skills development plan

Distinction

2 criteria
A.D1Evaluate the importance of the roles and responsibilities of overseas staff in ensuring a positive customer experience and overall organisational success
C.D3Evaluate your ability to successfully resolve a customer complaint and close a sale, and how your skills development will contribute to your success in the travel and tourism industry

Command verbs in this unit

The verb decides the depth expected — that is what separates Pass from Merit and Distinction work on the same learning aim.

ExamineExplainDemonstrateUseProduceAnalyseConfidentlyEvaluate
Pearson's ladder runs Identify → Describe → Explain → Compare / Analyse → Evaluate / Justify / Assess. A Merit or Distinction criterion on the same aim always implies the Pass beneath it: an “evaluate” answer that never first “explains” fails, however polished it reads. Hover a verb for what it demands.

How checkb.tech checks this unit

Upload a learner's submission and checkb.tech reads it against exactly these criteria, reporting each one as met, partly met, or not met — with the evidence that informed the verdict cited, so every call is auditable.

The check runs against the official Pearson documents for this unit, and identical evidence always produces an identical result — the same script gets the same verdict every time.

It never awards a grade. You stay the assessor: confirm, dismiss, or act on every criterion before your assessment decision is final.

Verification & Quality Tools for Unit 12

Free Lead IV and assessor utilities configured for Pearson BTEC International specifications.

More Level 3 Travel & Tourism units

Criteria and aim text reproduced for teacher reference from the official Pearson qualification documentation (Pearson BTEC International Level 3 Qualifications). BTEC is a registered trademark of Pearson Education Limited. checkb.tech is an independent tool — not affiliated with, endorsed by, or sponsored by Pearson. It never awards a grade; the teacher stays the assessor.